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Client Care & Sales
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Connect@thereliablecompany.in
Workplace HQ
D206, Anand Vihar, Jaipur, RAJ. INDIA
Frequently Asked Question!
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website where you can monitor your shipment. You can also track your order directly through your account on our website under the "Order History" section.
What payment methods do you accept?
We accept a variety of payment methods to ensure a smooth checkout process:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Phonepe .
- Bank Transfers: Available in select regions.
For your security, all transactions are processed through a secure payment gateway.
What is your return and exchange policy?
Our return and exchange policy is as follows:
- Unopened Orders: You may return unopened items for a full refund or exchange within [X] days of receipt. Please contact our customer service to initiate the return process.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days. We will arrange for a replacement or refund based on the issue.
For items that have been opened or used, we are unable to offer refunds or exchanges. Please refer to our detailed [Return and Replacement Policy] for more information.
How do I apply a discount code?
To use a discount code:
- Add Items to Your Cart: Shop and add the items you wish to purchase to your cart.
- Proceed to Checkout: Click on the shopping cart icon and proceed to checkout.
- Enter Code: On the checkout page, look for the "Discount Code" or "Promo Code" field.
- Apply Code: Enter your code and click "Apply" to see the discount reflected in your total.
If you encounter any issues with your discount code, please ensure it is valid and has not expired. Contact our customer service for assistance if needed.
